General Principle
Welcome to Silicone Lovers Club ("SLC", a BOLDLOVE TECH Group brand). These Terms govern your use of the SLC online store, its subpages, and offline business channels. By using the service, you accept these Terms.
Relationship with other policies (please read together):
Refund clauses → Refund Policy v4 · Shipping / delivery → Shipping Policy v3.5 · Data handling → Privacy Policy v1.5 · Brand story → About Us v3.4
1. You and Us
| Role | Entity |
|---|---|
| Seller / service provider | Silicone Lovers Club (SLC), a BOLDLOVE TECH Group brand |
| Founder / responsible representative | Alford |
| Email (preferred) | hello@siliconeloversclub.com |
| Phone | +86 199 8079 3284 |
2. You Accept These Terms
Completing Shopify account registration → accepted
Placing an order + paying → accepted
Ordering via WhatsApp / email → accepted
Under-18 use is prohibited (see §10).
3. Scope of Service (What SLC Provides)
Three lanes: Custom + In-stock + After-sale
| Lane | Detail |
|---|---|
| Custom | Bespoke silicone companion (face / body / AI), 3–7 business days to production completion |
| In-stock | Dispatched from European warehouse or US warehouse, 48–72 hours processing |
| After-sale | 14-day refund window, 5-business-day RMA response, 48-hour customer-care response, 5-year after-sale archive |
4. AI Add-on — Special Clauses
4.1 What the AI ships with (5 things we DO deliver)
Heating system · Micro-vibration · Micro-expression engine · Eye tracking / gaze alignment · Voice synthesis (incl. default lip-sync)
4.2 What the AI does NOT do (9 things we DO NOT)
Household (explicit no): vacuuming / dishwashing / laundry / cooking / flight-booking / food-ordering
Cross-domain (explicit no): video summarisation / quantum computing / interstellar navigation
4.3 AI Module — Behaviour Contract
Local-first inference: AI dialogue logic defaults to local hardware; no proactive server upload
No training: your conversations, orders, refund requests are never used to train any AI model (incl. OpenAI / Anthropic / Google / Meta)
Cloud LLM connection: enabled only with explicit, encrypted consent (e.g. via OTA); toggle off anytime
Not for: household automation, privacy surveillance, medical / psychiatric treatment
5. Pricing and Quotation
5.1 Base Price Bands
| Category | Price band (USD) |
|---|---|
| In-stock silicone / TPE companion | 500–2,500 |
| Custom silicone companion (platinum silicone) | 2,000–8,000 |
| AI add-on (incremental) | 1,500–5,000 |
| Overseas-warehouse in-stock | 200–800 |
5.2 Quotation Mechanism
No number without a locked spec: a price without a fixed spec is not a commitment
Custom contract: signed past 48 hours triggers the stepped refund ladder (see Refund Policy)
Payment-channel fees: Stripe / PayPal / Klarna processing fees are non-refundable
6. Your Data — Extension of Privacy Policy v1.5
Using SLC means the data listed in Privacy Policy v1.5 §1 (account / order / custom build assets / service logs / auto-collected device + behaviour) is processed under Privacy Policy v1.5.
| Privacy v1.5 Section | Key Summary |
|---|---|
| §1 Collected | account + order + service + custom build assets + device + behaviour |
| §2 Purposes | contract performance / risk control / customer care / marketing (explicit consent) / platform analytics / legal obligation |
| §3 Cookies | 4 categories, opt-in by category (Strictly / Functional / Analytics / Marketing) |
| §5 Your rights | GDPR (30-day response) + CCPA / CPRA (45-day response) + PIPL (standalone consent) + global baseline 8 rights |
| §6 AI and ML | no training / no inference / local-first / cloud toggle off anytime |
| §9 Retention | orders 7 yrs / emails 5 yrs / cookies 13-month rolling / AI dialogues NOT persisted |
7. Logistics, Duty, Lost Parcels
See Shipping Policy v3.5 for the full picture; key facts summarised:
| Fact | Detail |
|---|---|
| Carriers | FedEx / UPS / DHL / TNT |
| Origin | Custom: China / In-stock: European warehouse or US warehouse |
| In-stock processing | 48–72 hours |
| Custom build | 3–7 business days |
| DDP Destinations | US / CA / EU / AU / NZ / JP / KR / HK / MO / TW |
8. Refund, After-Sale, Chargeback Defence
See Refund Policy v4. Key obligations summarised:
| Obligation | Detail |
|---|---|
| 14-day refund | Manufacturing defects only |
| Custom 48h window | Cancel / modify unconditionally within 48 hours; partial refund only after |
| Channel timeline | Card 7–10 / PayPal 3–5 / wire 10–15 / crypto NOT accepted NOT refunded |
| Chargeback abuse | Permanent site ban + cross-brand black-list |
9. Liability
You are purchasing silicone companion product + matching hardware warranty service. Not included: IP / copyright / android identity / commercial use / resale rights. Not included: AI independent judgement, household-automation, or cross-smart-home expansion.
Force Majeure and Liability Carve-outs
Force majeure (war / customs policy shift / carrier strike) → no breach liability
Local law change making clearance impossible → handle as "dispatched but unsigned"
Wrong address / contact info you provided → no freight-loss liability
Self-disassembly / modification / forced bending → warranty voided
Third-party customs broker fees → borne by you
Liability Cap: Maximum liability under all circumstances → total of all orders you paid SLC in the most recent 12 months.
10. Minor Protection and Prohibited Use
Under-18 use is prohibited.
SLC is not for medical / psychiatric treatment / surveillance / harassment / any purpose violating destination-country law.
By using SLC you are responsible for destination-country legal compliance.
11. Jurisdiction and Dispute Resolution
Governing law: Hong Kong SAR (PRC law for Mainland-China orders)
Dispute resolution: 30-day friendly negotiation → if no resolution → submit to Hong Kong International Arbitration Centre (HKIAC) under its then-current rules
Small-claim fast track: disputes below USD 5,000 → HKIAC simplified arbitration
12. Terms Changes
Reviewed periodically
Material change (legal / business shift) → email you 14 days before your next order
Continued ordering after change → acceptance of new terms
13. Termination
You terminate
Email hello@siliconeloversclub.com to close your account; respects order-fulfilment + statutory retention before closure
SLC terminates
Breach of these Terms → immediate stop on your account + unfinished orders
Typical triggers: chargeback abuse / customer-care abuse / fake-identity orders / smuggling-restricted destinations
14. Contact
Email (preferred): hello@siliconeloversclub.com
Phone: +86 199 8079 3284
Human customer-care hours: 09:00–21:00, 7 days a week
15. Document Priority
If there is inconsistency between these Terms and other policies:
1. Terms of Service v1.5 (this file)
2. Refund Policy v4
3. Shipping Policy v3.5
4. Privacy Policy v1.5
5. About Us v3.4
— Alford, Founder of Silicone Lovers Club (a Boldlove brand)
© 2026 Silicone Lovers Club · A BOLDLOVE TECH Group brand · hello@siliconeloversclub.com · Last updated 2026-07-22
