What is the SLC membership program?

A three-tier program (Bronze / Silver / Gold) where customers earn points on real purchases and redeem them for blind boxes or in-store product discounts. Shipping on every blind-box order is paid by the user.

Are points redeemable for cash?

No. Points can only offset in-store products (including blind boxes). No cash-out, no USDT, no transfers, no gifting.

How do I earn points?

Sign-up (50), first order (+100), every USD 1 spent (+1 point), recommend-a-friend after 14-day cooling (+20), repeat purchase (+50), reviews / forum feedback (monthly caps), birthday month (+200), public social-media follows (+10 each, 6-month norepeat).

What is the birthday reward?

200 points = USD 20 of value, mailed only in your birthday month after binding your DOB at sign-up.

What blind boxes can I redeem?

Bronze 200 points (cleaning + lube + curated male product), Silver 500 points (+ base accessory + curated male product), Gold 2000 points (USD 200 voucher + Silver gift set OR 2 heads from 1000 in-stock options).

Who pays shipping on blind boxes?

The user pays shipping and any tariff at checkout. Estimates: Bronze USD 5-25, Silver USD 10-50, Gold USD 15-150 by destination and volume.

What are the monthly blind-box purchase caps?

Bronze 1 / month, Silver 3 / month, Gold 6 / month.

What happens on 14-day refund?

Manufacturing defect / transit damage = SLE full refund + shipping returned. Buyer-remorse = refunds product, keeps shipping. All cases: 120-200% points clawback by tier.

What if my refund rate is high?

Monthly refund rate over 20% triggers 30-day observation (50% point cut), 60-day escalation (all points zeroed), and third strike permanent cross-account / cross-brand ban.

Can I move from R to M?

Yes — R-side users with 20+ successful referrals may apply to switch to the M-side (merchant) program.

Membership / Rewards Club

Membership / Rewards Club — A Zero-Deficit Programme for SL Enthusiasts

Four Hard Principles

1. Points are non-redeemable for cash: Points can only be used against in-store products (including blind boxes). No cash. No USDT. No transfers.

2. Dual-track blind-box: You can buy a blind box with cash or redeem one with points.

3. User pays shipping: All blind boxes — user pays international shipping, tariffs, and packaging at checkout.

4. Zero SLE monthly deficit: Cash purchases generate net revenue; point redemptions sit at net USD 0 (zero deficit, value perception preserved).

Chapter 1 · Tiers and Entitlements

1.1 Three Member Tiers

Tier	Point Threshold	Key Features	Point Validity
Bronze	Auto on sign-up (0 minimum)	Bronze blind-box tier + Bronze starter giveback	12 months
Silver	Accumulate 1,001+ points	10% birthday gift + priority support + Silver blind-box + monthly Gold trial pass	18 months
Gold	Accumulate 10,000+ points	30% Gold discount + Gold blind-box tier + M-track application right	24 months

1.2 Tier Entitlement Lookup

Entitlement	Bronze	Silver	Gold
Sign-up points (one-time)	50	50	50
Spend-to-points ratio	USD 1 = 1 point (all tiers)
First-order bonus points	100	100	100
Monthly blind-box purchase limit	1 / month	3 / month	6 / month (was 10)
Refund point clawback (14 days)	120%	150%	200%
Customer-service	Email 48h	WhatsApp 12h	WhatsApp 24/7 + monthly meeting

Chapter 2 · Point Earning and Non-Redeemable Rule

2.1 Point Exchange Rate (1:10)

1 point = USD 0.10 (easy mental math).

2.2 Points Must Come from Real Spend

Behaviour	Reward	Real-Spend Requirement
Sign-up one-time	50 points	None (one-time)
Spend USD 1 = 1 point	Spend volume drives points	Must be real spend
First-order bonus	100 points	From first qualifying order (USD 1 minimum)
Recommend-after-14-day-cooling	20 points	Real spend required
Repeat purchase	50 points / order	Real spend required
Product review (30+ words + image)	Monthly cap 100 points	Quality review
Birthday-month reward ★	200 points (was 500)	Birthday must be bound at sign-up
Public social-media follow (each platform)	10 points / platform (6-month no-repeat)	One-time

2.3 Points Are Non-Redeemable for Cash

Points only offset in-store products. No cash-out. No USDT. No transfers. No gifting.

Redemption Path	Eligibility
A. Offset product amount at checkout (1 point = USD 0.10)	SLC in-store products only
B. Redeem a blind box with points	See Chapter 3
C. Gold-exclusive: 5,000 points = one free platinum-silicone product	Gold only
D. Gold-exclusive: 10,000 points = one bespoke product (USD 1,000 list)	Gold only

Chapter 3 · Blind-Box Mechanics

3.1 Cash Purchase Prices

Tier	Cash Price (USD)	SLE Unit Cost (USD)	Cash Purchase SLE Net	Monthly Pool
Bronze starter	USD 30	USD 20	+USD 10	200 boxes
Silver surprise	USD 120	USD 50	+USD 70	180 boxes
Gold flagship	USD 600	USD 200	+USD 400	60 boxes

3.2 Point Redemption Prices

Tier	Point Cost	Cash Equivalent (USD)	SLE Net
Bronze starter	200 points	USD 20	0 (break-even)
Silver surprise	500 points	USD 50	0 (break-even)
Gold flagship	2,000 points	USD 200	0 (break-even)

3.3 User Pays Shipping (All Tiers, All Paths)

Tier	Shipping Estimate (USD)
Bronze starter	5–25 by destination
Silver surprise	10–50 by destination + volume
Gold flagship	15–150 by destination + tariff

Chapter 4 · Anti-Fraud

4.1 Poison-Pill Clause (Refund Rate Over 20%)

If a user's monthly refund rate exceeds 20%:

Stage 1 (30-day observation): All points cut 50% + no new points + CS marks watchlist

Stage 2 (60-day escalation): All points zeroed (history included)

Stage 3 (permanent ban): Cross-account / cross-email / cross-IP blocklist + sister-brand blacklist

4.2 Monthly SLE Cash-Flow (50/50 Mix)

Tier	Unit Cost	Volume	Monthly SLE Revenue
Bronze	USD 20	200 boxes (100 cash + 100 points)	+USD 1,000
Silver	USD 50	180 boxes (90 + 90)	+USD 6,300
Gold	USD 200	60 boxes (30 + 30)	+USD 12,000
Total			+USD 19,300 / month

Chapter 5 · Appeals and FAQ

5.1 Appeals

Email hello@siliconeloversclub.com → "points appeal" + order number → response within 7 business days.

5.2 FAQ

Q1. What changed v2.6 → v2.7?
Gold monthly cap 10 → 6 boxes/month. Birthday reward 500 → 200 points. Baseline preserved.

Q2. Why 6 boxes / month Gold cap?
Gold blind-box unit cost USD 200. 6 boxes is the high-value ceiling; halves refund exposure.

Q3. Can I pay shipping with points?
No. Shipping must be paid in cash / PayPal / USDT / wire. Points cannot offset shipping.

Q4. Doesn't this still cost SLE USD 200 if the user redeems with points?
No. The user must have spent USD 200+ in real purchases. SLC net = +USD 180 on the underlying spend.

— Alford, Founder of Silicone Lovers Club (a Boldlove brand)