General Principle
We ship via FedEx / UPS / DHL / TNT — selected by destination, parcel volume, customs profile, and your timing expectation. Every parcel ships in plain unbranded packaging — a corrugated outer box, cushioning layer, and heat-shrink wrap. No logo, no barcode reference, no product name, no content description — even the courier doesn't know what's inside.
Warehouse and Dispatch Origin
Custom products: any customisable item ships from China.
In-stock products: most ship from our European warehouse or our US warehouse; a smaller subset ships from China.
Every Europe / US-local dispatch is explicitly noted on the product page.
1. Fulfilment Timeline
| Stage | Time | Note |
|---|---|---|
| In-stock orders (EU / US warehouse) | Dispatched within 48-72 hours | Ready-to-ship pipeline |
| Custom build (from China) | 3-7 business days | Face makeup, hair, skeleton, AI integration; holidays excluded |
| Pre-shipment QC | 48-hour dwell + inspection | Photo + video + packing-video triple-confirmation |
| International transit | 5-10 business days | Varies by destination and carrier |
| Total arrival | In-stock: 7-15 / Custom: 14-25 business days | Customs / holiday delays not included |
For custom orders, cancellation or modification within 48 hours of the signed contract is unconditional — see Refund Policy for details.
2. Shipping Fees and Threshold
Orders of USD 300 or more: free worldwide shipping (see Covered Regions below).
Orders under USD 300: per-destination rate applies.
Duty policy: For destinations other than Mainland China, Hong Kong, Macau, major EU/AU/NZ countries support DDP (Delivered Duty Paid) — destination duty pre-paid by us. Other regions ship DDU; recipient pays duty on arrival.
3. Covered Regions and Rates
| Region | 300 USD Free? | Under 300 Rate (USD) |
|---|---|---|
| United States | Yes | 25 |
| Canada | Yes | 28 |
| UK / EU / Switzerland / Norway | Yes | 26 |
| Australia / New Zealand | Yes | 30 |
| Japan / South Korea | Yes | 22 |
| Hong Kong / Macau / Taiwan | Yes | 16 |
| Southeast Asia | Yes | 24 |
| Latin America | No free shipping | 65-120 |
| Other regions | No free shipping | 75-150 |
4. Tariff and DDP Corridor
DDP applies only to destinations that support independent customs clearance + pre-paid duty.
Destinations that do not support DDP default to DDU; recipient bears import duty.
Unexpected duty hikes mid-transit: if destination customs raise rates mid-route, the over-DDP-budget portion is borne by the recipient; we will email you via the tracking-note channel.
5. Tracking and Signature
Tracking number is emailed within 48 hours of dispatch.
Signature service is not purchased by default — if you need it, leave a checkout note or email us (USD 8-15 extra).
Lost parcels or delivery anomalies: contact us within 48 hours.
6. Privacy and Packaging
No logo, no brand mark, no product name, no content description on the exterior.
Declared value follows the actual transaction price.
Sender shown as a neutral English abbreviation — not pointing at Silicone Lovers Club or Boldlove.
7. Suspended Channels
Mainland China: the Shopify storefront does not offer direct-to-Mainland-China shipping; use email or WhatsApp for special needs.
Destinations where local law prohibits adult-product import are also paused.
8. Order Modification / Cancellation — Logistics Impact
Cancelled before dispatch: refund ladder per Refund Policy.
Cancelled after dispatch: refusal-on-delivery is handled under Refund Policy (buyer pays round-trip freight).
Address change only before courier label is created.
9. Contact
Email (preferred): hello@siliconeloversclub.com
Phone: +86 199 8079 3284
Human customer-service hours: 09:00-21:00, 7 days a week
— Alford, Founder of Silicone Lovers Club (a Boldlove brand)
© 2026 Silicone Lovers Club · A BOLDLOVE TECH Group brand · hello@siliconeloversclub.com · Last updated 2026-07-22
